Shipping policy
Thank you for choosing to shop with ELISE WHITE. As a dedicated US-based online retailer specializing in bag products of diverse styles and materials, we focus on standardized order handling and safe, compliant logistics distribution. Our core goal is to ensure every bag order is professionally packaged and delivered intact to customers within a reasonable logistics cycle.
1. Order Processing Time
All confirmed and fully paid bag orders will undergo internal verification, quality inspection and sealed warehouse packaging within 1 to 3 business days. Our daily processing operations do not cover weekends and official United States federal holidays, with all warehouse work suspended during these non-working periods.
During promotional events and peak shopping periods with excessive order volume, standard processing schedules may be moderately prolonged. We will send formal email alerts to all customers immediately if any substantial order delays occur, ensuring full transparency of order status.
2. Shipping Rates and Delivery Estimates
Shipping fees for all bag orders are calculated individually based on package weight, outer packaging dimensions and delivery region. The final logistics cost will be automatically computed and clearly displayed on the checkout page prior to payment, with zero hidden charges or subsequent supplementary fees.
We adopt unified standard shipping service for all orders, with an estimated delivery cycle of 15 business days after warehouse dispatch. This delivery timeframe is only a preliminary reference. Actual parcel arrival may be affected by logistics carrier efficiency, cross-border customs clearance progress, extreme weather, regional logistics restrictions and holiday operational suspensions.
3. Shipment Confirmation and Order Tracking
Once your bag order completes all pre-delivery inspections and is officially dispatched from our warehouse, you will receive an automatic shipment confirmation email from our official system, containing your exclusive tracking number and matched logistics carrier details.
Logistics tracking data will be updated and available for real-time online inquiry within 24 to 72 hours after the carrier picks up the package. System data delay is a normal logistics synchronization phenomenon. You can contact our customer service team for manual checking if tracking information remains unupdated after 48 hours.
4. Incorrect Address Disclaimer
Customers shall take full responsibility for filling in accurate, complete and deliverable shipping addresses, valid zip codes and active contact information during order checkout. Please double-check all delivery details before completing payment to avoid logistics exceptions.
ELISE WHITE assumes no liability for misdelivery, delivery failure or package loss caused by wrong, missing or invalid address information provided by customers. Any packages returned to our warehouse due to address errors will require customers to independently bear all reshipping costs, and the original shipping fee is non-refundable.
5. Lost or Damaged Packages
If your package is confirmed lost during transit, please submit a loss verification application to our customer support team within 5 calendar days after the scheduled delivery date. We will fully cooperate with logistics providers to investigate the incident and deliver a targeted solution as soon as possible.
Long-distance transportation may cause unavoidable extrusion, surface scratches or accessory damage to bag products. If you receive defective or damaged merchandise, please contact our after-sales team within 24 hours of receipt. You must provide clear photos of both the outer packaging and damaged product parts as valid evidence for official review. We will assess the actual situation and resolve the issue efficiently.
6. Bag Care and Usage Notice
Every bag product sold in our store is equipped with material-specific care guidelines, adapting to leather, canvas, nylon and other common bag materials. We recommend all customers follow the official instructions for daily use, storage and routine maintenance to protect product quality and extend service life.
Any product damage, fading, deformation and structural failure caused by improper cleaning, unsuitable storage environments, unauthorized modification or artificial misuse are classified as man-made damage. Our store will not undertake any after-sales compensation or maintenance responsibilities for such non-quality-related damage.
7. International Shipping and Customs Notice
Cross-border international shipments may be subject to import duties, customs clearance fees and other tax charges in accordance with the local trade policies and commodity supervision rules of the destination country.
All customs-related expenses incurred during international logistics are solely borne by the customer. Product prices and shipping fees charged by our store do not include any customs and import taxes. We are not responsible for package detention, forced return or disposal caused by unpaid customs fees or violation of local import regulations.
8. Contact Information
If you have any questions, doubts or consultation needs regarding our shipping policy, logistics progress and delivery services, please reach out to our official customer service team via the following channels:
Trade name: ELISE WHITE
Phone number: +1 818-294-7350
Email: contact@cesarpetfriend.shop
Physical address: 342 Park Ave S, New York, NY 10010, United States